Create your account and sign in

How you get an aiAxonIQ account during the private beta, what the invitation link does, and what to do when it has expired.

aiAxonIQ is in private beta. Accounts are created by invitation rather than by public signup, so the first thing that happens is an email — not a form.

This page covers the whole path from that email to a working session. If you already have an account, skip to signing in.

Why invitations rather than signup

During the beta, every account is provisioned deliberately: a real person decides which organization you belong to, which plan you are on, and how long your trial runs. That is not something a signup form can decide.

The practical consequence is that there is no public signup page to find. If you have reached a signup screen and it refuses you, you have not done anything wrong — the door is closed on purpose, and the way in is an invitation.

Request access

If you do not have an invitation yet, this is the way to ask for one.

What an organization is

An organization is your tenant: an isolated space that owns your telemetry, users, dashboards, alerts and license keys. Data never crosses between organizations, and a license key belongs to exactly one of them.

You do not create an organization. It is created for you, with your account as its Owner, when your invitation is issued.

Accept your invitation

1. Open the invitation link

   The email contains a link of the form https://app.aiaxoniq.com/invite/<token>.

   Opening it is the whole action — there is no button to press. The page hands your token straight to the account-activation flow.

2. Set a password

   You land on a form that takes a password. This is the only time you will set it without needing your old one.

   Passwords must be at least 8 characters.

3. You are signed in

   Setting the password verifies your email address, activates the account, and issues a session in one step. You arrive at Get Started, which is where the quickstart picks up.

Why the link goes to a page that immediately redirects. Corporate mail security — Outlook Safe Links, Proofpoint, Mimecast — fetches every URL in an inbound message to check it. Scanners fetch HTML but do not run page scripts, so the hop happens in the browser rather than on the server. A scanner that opens your invitation therefore consumes nothing, and your link still works when you click it on Monday.

Invitations expire after 7 days

An invitation token is valid for 7 days. After that the link reports that it is invalid or expired, and it cannot be revived — a new one has to be issued.

A link that fails inside the 7 days almost always means it was already used. Try signing in with the address it was sent to before asking for a replacement.

Sign in

1. Open the dashboard

   https://app.aiaxoniq.com, or your own URL if your team self-hosts.

2. Enter your email and password

   You arrive at Overview.

Your session lasts 30 minutes and refreshes automatically while you are using the product, so an active tab does not sign you out. Closing the browser and returning the next day means signing in again.

Forgotten password

Use Forgot password on the sign-in page. The reset email goes to your registered address and the link is single-use.

A password reset does not affect your license keys. Telemetry keeps flowing while you are locked out, because ingest credentials and login credentials are entirely separate things — see Authentication.

Verify you are set up correctly

You are ready to send data when all three are true:

✓  You can sign in and reach Overview
✓  Settings → License Keys is visible to you
✓  Get Started shows an ingest endpoint for your deployment

If Settings → License Keys offers no way to create a key, your account is not an Admin. Any signed-in user can see the key list; only an Admin can mint one. Ask your organization’s Owner.

Troubleshooting

The invitation link says invalid or expired

Three causes, in order of likelihood:

1. It was already used. Accepting an invitation consumes the token. Try signing in instead.
2. More than 7 days have passed. Ask for a new invitation.
3. The link was truncated by your mail client. Long URLs sometimes wrap. Copy the whole line into the address bar rather than clicking.

I never received the invitation email

Check spam and any quarantine your organization runs. If it is genuinely absent, ask whoever invited you to reissue it — the token is regenerated, so a lost email is not a lost account.

The signup page refuses to create an account

Expected. Public signup is closed during the private beta. An invitation is the only way in.

I can sign in but see no data

That is the normal state of a new organization — nothing has been sent yet. Continue to the quickstart.

Next

Quickstart

First telemetry in about ten minutes.

Authentication

Which credential to use where — and why there are two.